AMMANN
ARX 40-2 C
ATLAS COPCO
QAS 30 KD S5QAS 30 ST5QAS 45 VXAS 185-100 T4F APPXAS 48-7G S5 APPXAS 68-7G S5 APPXAS 68-7 S5 APPXAS 88-7G S5 APPXAS 88-7 S5 APP
BERGMANN
C 805 s
BOBCAT
D 20 NX-PlusD 25 NX-PlusD 30 NX-PlusD 33 NX-PlusD 35 NX-Plus
COMBILIFT
C 3000
DIECI
40.18 PEGASUSMINI AGRI 20.4 SMARTZeus 31.11Zeus 35.11-GDZeus 37.7Zeus 37.8Zeus 38.10Zeus 38.10-GDZeus 40.13-GDZeus 40.8-GD
DINGLI
DS 1523 RTPJCPT 1523 RTJCPT 1823 RTB
DOOSAN
D 20 NX-PlusD 25 NX-PlusD 30 NX-PlusD 33 NX-PlusD 35 NX-Plus
GIANNI FERRARI
TURBO V 50TURBO V 50 Cruiser
GREEN MECH
EVO 205 DR
HANGCHA
CPCD 30TT 25-4
HAULOTTE
HA 20 RTJHA 20 RTJ PROHT 23 RTJ Pro +HT 23 RTJ PROHT 28 RTJ Pro +
HINOWA
TX 3005
HOFMANN
H33-4
KUBOTA
V 1505-CR-T-EW02V2403-CR-EW53
LGMG
AR 20 JSR 1023 DSR 1323 DSR 1623 D
MAC 3
MSP 11000 STVMSP 4000MSP 5000
MANITOU
MC 18-4 D K ST5 S1MC 25-4 D K ST5 S1MC 25-4 DK ST5 S1MC 30-4 D K ST5 S1MI 25 D ST5MI 30 D K ST5 S1MI 30 D ST5MI 35 D ST5MSI 25 DK ST5 S1MSI 30 DK ST5MSI 30 DK ST5 S1MSI 35 D ST5MSI 35 ST5 S1
MECALAC
3.5 MDX-FRONTALTA 3.5 SHTA 3.5 SH
MORATH
BB 5010
SAELEN
GS / JAGUAR D GREEN SERIES
SCHLIESING
325 MX-D
SUNWARD
SWE 50 UFSWE 50 UF
TAKEUCHI
TB 370
TOYO
850 A
TRACTO
MA 07 D
WACKER NEUSON
RD 28 -120
ZOOMLION
ZA 14 JZA 14 J CRZA 14 J-CRZA 20 JZA 20 JZA 24 JZA 32 JZS 1023 RTZS 1323 RTZS 1623 RTZS 1623 RT CRZT 20 JZT 20 J CRZT 22 J-VZT 26 JZT 26 J CRZT 26 J-VZT 38J-VZT 42 JZTH 2506

Returns and Complaints

At parts.helipolska.pl, we ensure that the ordered parts and accessories for HELI forklifts are as described, correctly selected, and safely delivered. If you wish to return a product or file a complaint, you will find the most important information regarding the procedure below.

Returns — Withdrawal from the contract

A customer who is a consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the day of receiving the goods.

To exercise your right of return, please inform us of your decision by email or in writing. In the message, please provide:

• 
  order number,
  
• 
  first and last name or company name,
  
• 
  name of the returned product,
  
• 
  account number for a refund, if payment was made by bank transfer,
  
• 
  a brief statement that you are withdrawing from the contract.
  

After reporting the return, the product should be sent back immediately, no later than 14 days from the date of submitting the statement of withdrawal from the contract. We process refunds immediately, no later than 14 days from receiving the statement of withdrawal from the contract. We may withhold the refund until we receive the returned product or confirmation of its shipment.

The returned product should be complete, undamaged, and, if possible, sent back in its original packaging. The customer is responsible for any diminished value of the product if they have used it in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning.

Return address:

[please enter full company / returns warehouse address here]

Contact for returns:

[please enter email address, e.g., sklep@parts.helipolska.pl]

[please enter phone number]

When may a return not be possible?

The right of withdrawal from the contract may not apply in cases specified by law, especially for products made according to the customer's individual specifications or explicitly personalized.

For parts ordered at the special request of the customer, we recommend contacting customer service beforehand to confirm the possibility of return.

Complaints

If the received product is damaged, incomplete, not as described, or there is a suspicion of a defect, you can file a complaint.

In your complaint, please provide:

• 
  order number or proof of purchase,
  
• 
  name of the product being complained about,
  
• 
  description of the problem,
  
• 
  photos or a video showing the defect, if possible,
  
• 
  the desired resolution, e.g., replacement, repair, price reduction, or refund,
  
• 
  contact details.
  

Complaints can be submitted by email to:

[please enter email address for complaints here]

The seller will respond to the consumer's complaint within 14 days from the day of its receipt. Complaints can be submitted in any form, but for efficient processing, we recommend contact by email and attaching photographic documentation.

Shipping damage during transport

If the shipment arrived damaged, please check its condition upon receipt. In the event of visible damage to the packaging, it is advisable to draw up a damage protocol with the carrier and take photos of the package and product.

Then contact us as soon as possible, providing your order number and attaching photos of the damage. This will allow us to verify the matter more quickly and propose a solution.

Selection of parts for a HELI forklift

Forklift parts often come in many variants depending on the model, serial number, year of manufacture, or machine configuration. If you are unsure whether a given part fits your forklift, please contact us before purchasing.

To correctly select parts, please prepare:

• 
  forklift model,
  
• 
  serial number,
  
• 
  year of manufacture,
  
• 
  photo of the nameplate,
  
• 
  photo of the old part, if available.
  

We will help verify product compatibility before you place an order.

Returns for businesses

In the case of purchases made by entrepreneurs for their business activities, return conditions may be established individually. Please contact customer service before returning the product.

This does not limit the rights granted to customers under mandatory legal provisions.

Contact details